Privacy Policy

  1. Who we are
    Haider Foam Sofa Repair (“Company”, “we”, “us”, “our”) provides sofa and recliner repair, fabric/cloth change, foam replacement, and related upholstery services in Gurugram (Gurgaon), India.
  • Legal name: Haider Foam Sofa Repair
  • Address: 514, Sohna Road, Islampur, Sector 33, Gurugram, Haryana 122005
  • Email: inquiry@go.homedecorgurgaon.in
  • Phone: +91 63991 02110
  • Website: this Privacy Policy applies to our website and online pages we operate (collectively, the “Website”), and to our offline interactions (phone, WhatsApp, on-site service visits, etc.).

  1. Scope
    This Policy explains how we collect, use, disclose, and protect personal information about visitors, prospects, and customers in connection with our services and Website.

  2. Personal information we collect
    A) Information you provide

  • Contact details: name, phone number, email address, full address/service location.
  • Service details: furniture photos or videos (before/after), material/fabric preferences, measurements, notes you share.
  • Communications: calls, emails, messages (including via Google Business Profile, WhatsApp, social pages, or our contact forms).
  • Payments and billing: invoice details, payment confirmations and method metadata. We do not store full card/UPI credentials if payments are processed by third parties.

B) Information collected automatically (Website and digital channels)

  • Device and usage data: IP address, browser type, pages viewed, time on site, clicks, referral URLs, general location (city/region).
  • Cookies and similar technologies: used for basic site functionality and, if enabled, for analytics/ads. See “Cookies & tracking” below.

C) Information from third parties

  • Platforms and partners: Google (e.g., Google Business Profile, Google Maps), social networks, advertising/analytics providers, payment processors, and logistics partners (if applicable).
  1. How we use personal information
  • Provide and deliver services: schedule visits, assess repairs, provide quotations, perform on-site work, and manage orders.
  • Customer support and communication: confirmations, updates, invoices, receipts, and responses to inquiries (via call/SMS/WhatsApp/email).
  • Improvements and analytics: understand service quality, improve our Website, services, and customer experience.
  • Marketing (optional): send service updates, offers, and promotions. You can opt out anytime (see “Your choices”).
  • Safety, fraud prevention, and legal compliance: verify identity when needed, prevent misuse, comply with tax, accounting, and other legal obligations.

  1. Legal basis and Indian DPDP compliance
    We process personal data with your consent and/or as necessary to provide the services you request, to comply with laws, and for legitimate uses permitted under the Digital Personal Data Protection Act, 2023 (DPDP). Where required, we will obtain your consent (including for marketing or using your project photos for testimonials/portfolio).

  2. Sharing and disclosure
    We do not sell your personal information. We may share it with:

  • Service providers and technicians: to fulfill your service at your location.
  • Payment and billing partners: for processing payments and invoices.
  • IT, hosting, analytics, and marketing tools: to operate our Website and communications (e.g., Google Analytics/Ads if enabled, email/SMS gateways, WhatsApp Business).
  • Government, law enforcement, or regulators: when required by applicable law or to protect our rights, users, or the public.
  • Business transfers: in connection with a merger, acquisition, or asset sale (your data remains protected under this Policy or a successor policy providing equal or stronger protections).

We require third parties to protect your information and use it only for the purposes we specify.

  1. Data retention
    We keep personal information only as long as necessary for the purposes described above or as required by law. Typical examples:
  • Service and invoice records: retained for tax and accounting periods mandated by law.
  • Inquiry/quote information: retained for a reasonable period to provide follow‑ups, handle queries, and maintain records.
  • Marketing preferences: kept until you opt out.

  1. Data security
    We use reasonable technical and organizational measures to protect your information (e.g., restricted access, encrypted transport, secure systems). No method of transmission or storage is 100% secure; if we learn of a security incident affecting you, we will notify you in accordance with applicable law.

  2. Your rights and choices
    Subject to applicable law (including India’s DPDP), you may:

  • Access: request details of the personal information we hold about you.
  • Correction/erasure: ask us to correct inaccurate data or delete data we no longer need.
  • Withdraw consent: where processing is based on consent (e.g., marketing), you can withdraw it at any time.
  • Grievance redressal: submit a complaint to our Grievance Officer. We will acknowledge and address it as required by law.
  • Nominate (DPDP): designate a nominee to exercise your rights in case of death or incapacity. Contact us to set this up.

How to exercise your rights: email inquiry@go.homedecorgurgaon.in or write to our address with proof of identity and a clear description of your request.

  1. Cookies and tracking technologies
  • What we use: essential cookies for core site functions; optional analytics and advertising cookies (e.g., Google Analytics/Ads) if implemented.
  • Why: to operate the site, measure performance, understand interest in our services, and (if enabled) deliver/measure ads.
  • Your controls: manage cookies in your browser settings; you can also use Google’s Ads Settings and Analytics opt‑outs. If you block cookies, some features may not work.
  1. Photos, reviews, and testimonials
  • Service photos: we may capture photos to estimate and document work. We will only publish identifiable before/after photos or your testimonials for marketing with your consent.
  • Reviews: if you post reviews on platforms like Google or social media, those platforms’ privacy policies apply.

  1. WhatsApp, calls, and messages
    By contacting us via phone, SMS, or WhatsApp, you consent to receive replies and service-related messages through the same channel. Messaging platforms (e.g., WhatsApp by Meta) may process your data under their own terms and privacy policies.

  2. Children’s privacy
    Our services are intended for adults. We do not knowingly collect personal data from children under 18 without verifiable parental consent, as required by DPDP.

  3. International transfers
    Our service providers or data storage may be located in India or other countries. Where cross-border transfers occur, we will follow applicable laws (including any DPDP transfer requirements).

  4. Third‑party websites and links
    Our Website may link to third‑party sites (e.g., Google Maps, social media). We are not responsible for their privacy practices. Review their privacy policies before sharing information.

  5. Changes to this Policy
    We may update this Policy from time to time. The “Last updated” date will change accordingly. Significant changes will be notified on our Website or via direct communication when appropriate.

  6. Contact and Grievance Officer

  • Grievance Officer: Haider Foam Sofa Repair (Attn: Grievance Officer)
  • Email: inquiry@go.homedecorgurgaon.in
  • Phone: +91 63991 02110
  • Address: 514, Sohna Road, Islampur, Sector 33, Gurugram, Haryana 122005
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